Processing Time
All orders are processed and dispatched within 1 to 2 business days of payment confirmation. Orders placed on weekends or public holidays are processed on the next business day. You will receive a shipping confirmation email with your tracking number as soon as your order leaves our warehouse.
Shipping Options
We offer standard and expedited shipping on all orders. Standard shipping typically delivers within 3 to 7 business days depending on your location. Expedited shipping delivers within 1 to 3 business days and is available at checkout for an additional cost. Free standard shipping applies automatically to all orders over $99.
Where We Ship
We currently ship to all 50 US states. We do not ship to PO boxes, APO, or FPO addresses at this time. If you are outside the United States please contact us at support@autogearonline.store before placing an order.
Tracking Your Order
Once your order ships you will receive an email containing your tracking number and a direct link to track your package. You can also track your order at any time by visiting our website and entering your order number in the Track Your Order page. Tracking information may take up to 24 hours to update after your shipping confirmation email is sent.
Delayed or Lost Shipments
If your tracking shows no movement for more than 5 business days or your package has not arrived within the estimated delivery window please contact us at support@autogearonline.store with your order number. We will investigate with the carrier and either locate your shipment or arrange a replacement at no cost to you.
Damaged in Transit
If your order arrives visibly damaged please photograph the item and the packaging before opening it fully and contact us within 48 hours of delivery at support@autogearonline.store. Do not discard the packaging as it may be required for the carrier claim. We will resolve the issue promptly.
Contact Us
For any shipping questions email us at support@autogearonline.store and we will respond within 1 to 2 business days Monday through Friday.