Overview
At AutoGearOnline we want you to shop with confidence. If something is not right with your order we will make it right. This policy explains your return and refund options clearly so you know exactly where you stand before, during, and after your purchase.
1. Return Eligibility
You may return most new, unused parts within 30 days of delivery. To be eligible for a return the item must meet all of the following conditions:
The part must be in its original, unused condition. It must be in the original packaging with all labels, tags, and protective coverings intact. It must not have been installed, modified, or altered in any way. It must include the original invoice or proof of purchase.
Parts that have been installed, even briefly, cannot be returned unless they are confirmed defective.
2. Non-Returnable Items
The following items cannot be returned or refunded:
Electrical components including sensors, ignition coils, alternators, and starters that have been removed from original packaging. Fuel system parts that have come into contact with fuel. Special order or custom-sourced parts ordered specifically for your vehicle. Items marked as final sale at the time of purchase. Any part showing signs of installation, modification, or physical damage caused after delivery.
If you are unsure whether your item qualifies for a return before purchasing, contact us at support@autogearonline.store and we will clarify.
3. Fitment Issues
If a part does not fit the vehicle it was listed for on our website, we treat this as our error and cover the full cost of the return.
To raise a fitment issue contact us at support@autogearonline.store within 14 days of delivery. Include your order number, the vehicle year, make, model, and engine size, and a brief description of the fitment problem. We will send you a prepaid return label and ship the correct replacement part at no additional cost, or issue a full refund if the correct part is not available.
Parts must be unused and in original packaging to qualify for a fitment return.
4. Defective or Damaged Parts
If your part arrives damaged or develops a manufacturing defect within the warranty period we will replace or refund it at no cost to you.
For parts damaged during shipping, photograph the damaged item and packaging and contact us at support@autogearonline.store within 48 hours of delivery. Do not discard the packaging as it may be needed for a carrier claim.
For manufacturing defects discovered after installation, contact us with your order number and a description of the issue. Our team will assess the claim and respond within 2 business days.
5. How to Start a Return
To initiate any return follow these steps:
Email support@autogearonline.store with your order number, the item you wish to return, and the reason for the return. Our team will review your request and respond within 1 to 2 business days. If approved you will receive return instructions and, where applicable, a prepaid return shipping label. Pack the item securely in its original packaging and ship it using the method provided. Once we receive and inspect the returned item we will process your refund or replacement within 3 to 5 business days.
Do not ship any return without first receiving approval from our team. Unapproved returns may be refused upon delivery.
6. Refund Processing
Once your return is received and inspected we will notify you by email whether your refund has been approved or rejected.
Approved refunds are issued to the original payment method within 5 to 10 business days depending on your bank or card provider. Shipping costs are non-refundable unless the return is due to our error or a confirmed defective part. If you received free shipping on your original order and are returning part of that order, the actual outbound shipping cost may be deducted from your refund. Refunds for partial orders are calculated based on the returned items only.
If more than 10 business days have passed since your refund was approved and you have not received it, check with your bank before contacting us as processing times vary by institution.
7. Exchanges
We do not process direct exchanges. If you need a different part, return the original item following the process above and place a new order for the correct part. This is the fastest way to get the right part to you without delays.
8. Return Shipping Costs
Return shipping is covered by AutoGearOnline in the following situations: the part does not fit the vehicle it was listed for on our website, the part arrived damaged, or the part is confirmed defective under warranty.
In all other situations including ordering the wrong part, changing your mind, or ordering a duplicate, the cost of return shipping is the customer’s responsibility.
We recommend using a trackable shipping method for all returns. AutoGearOnline is not responsible for items lost or damaged during return transit.
9. Warranty
All parts sold by AutoGearOnline carry a minimum 12-month warranty against manufacturing defects from the date of delivery. Some products carry extended warranty coverage which is noted on the individual product page.
The warranty covers defects in materials and workmanship under normal use. It does not cover damage caused by improper installation, misuse, modification, accidents, or normal wear and tear.
To make a warranty claim contact support@autogearonline.store with your order number, a description of the defect, and photographs where possible.
10. Contact Us
If you have any questions about this policy or need help with a return, refund, or warranty claim please contact us:
Email: support@autogearonline.store
Response time: within 1 to 2 business days Monday through Friday
We are here to help and will always aim to resolve your issue as quickly and fairly as possible.